Yelp Reviews Reveal 8 Ways Bike Shops Fail Customers
Online reviews are the great equalizer in today’s market, giving the consumer a powerful voice and an informed choice. Even poorly delivered, incomprehensible rants–from strangers, no less–are carefully weighed against the longer list of positive reviews. Four of 48 people give a bad review, and all of the sudden that business moves to the back burner because… well, what if you’re …
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